"Jayne was extremely helpful in the establishment of a formal customer care program for the Campers Inn organization. She consulted with us to provide insight into industry best practices, created customer care center standard operating procedures, and guided us as we launched this new initiative. Her help was instrumental and I highly recommend her professional services."
I have been wanting to let you know how well we have been doing at the resort. Thanks to your good advice, we have had 7 months in a row of increased revenue. We made the improvements to the park you recommended, and have gone beyond in some cases. Our new website that you advised us on and critiqued us through the process has been really spectacular. Heating the pool for the snowbirds and adding the fire pit have been real winners and everybody loves all the newly installed palm trees throughout the park. We have cut back in the areas you suggested and brought expenses under control. David, we are so grateful for you and your excellent team, and we look forward to you visiting us soon at the new Santa Rosa Rv Resort!
"Having known Jayne a few years I can absolutely say she is on top of tasks! When I recommend her services and expertise she always spends time to understand the situation before contacting the clients. She is very knowledgeable of the industry and is a great help to her clients."
We engaged David Gorin to give us his assessment on strengths, as well as opportunities to improve and expand our services to our Campers and Residents.
Every observation and suggestion that David provided have been home runs. We considered and implemented some extremely well-directed suggestions for improvements, updates and upgraded services. In addition, David helped us to survey our existing customers, to Beef-up what they liked, and add services that they would like to have.
David is very experienced and seasoned in the RV industry. He has been a "value added" with his consultancy services.
"Jayne understands what is needed to make a business successful. Her tried and tested suggestions and recommendations have been sensible, practical, affordable and profitable. She listens and is responsive to our needs. Her services have paid for themselves through either increased or new revenue streams and/or savings on the expense side!"
"Jayne is a top notch customer care specialist and able to assist our franchise locations with any situation. I have worked with Jayne on many different levels and she is always ready to assist. She is budget friendly as well. She is an expert in all aspects of business and able to use that expertise to assist her clients."
The City of Plattsmouth contracted with David Gorin for consulting support as the city considered development of an RV park on property owned by the city. Mr. Gorin's study was exceptionally well done and helped the city in its decision making processes. Subsequent to the feasibility study, the city again contracted with Mr. Gorin for the development and marketing of a Request for Proposals to develop the RV park. Plattsmouth is more than satisfied with Mr. Gorin's work. His industry expertise was very helpful to us.
David Gorin's market study was instrumental in confirming the market dynamics, as well as to gain financing for my project. David's work was first rate, to the point, and punctual. David is very knowledgeable in the RV Park sector and a pleasure to work with.
"Jayne has been instrumental in helping us achieve better customer service. Her unique training style is interesting and informative. I highly recommend Jayne to those companies that are wanting to increase customer service and loyalty."
"Jayne has been extremely helpful with both the business opportunities and the family issues we face as a fourth generation campground. She has a wealth of experience and a very pleasant manner."
"Over the past year Jayne has helped our resort with numerous issues, including rate setting, improving customer service, managing reviews, hiring of personnel, and other areas on as needed basis. She has been a big help in these areas, and our income has risen in part due to specific help with setting/raising our rates. I highly recommend Jayne and her team to any owners needing a little outside help."
David has no equal as the 'go-to' industry authority on a wide-ranging scope of projects. He has a remarkable influence in the industry owing to his vast experience, innovation, creativity and forward-looking strategies. While his prowess is legendary to those within the industry, I would heartily recommend anyone new to the RV Park and Campground industry to solicit his wide array of services and, by so doing, greatly enhance the likelihood of success as a result.
"I had the pleasure of working with Jayne Cohen recently after a campground acquisition. Jayne's industry knowledge is superb and her ability to efficiently complete assignments is outstanding. I highly recommend Jayne to campground owners looking for outside expertise to assist with operational challenges."
David, your help was the best money we have spent and we would be happy if you were to use us as a reference or we would be thrilled to write a glowing review for your website. You not only laid everything out step by step for us rookies but you gave us great advice and insight to completing our conversion. And you did this knowing we were a much smaller lower income Park than you usually work with. We do realize that you could have charged us much more than what you did and we do really appreciate that. Again, Thank you so much.